Clinic Manager – Full Time, Springfield (Kelowna)
Evolve Allied Health has an exciting opportunity for a Full-Time Clinic Manager at our Springfield location in Kelowna.
Founded in 2020 in Lake Country, BC, Evolve Allied Health has grown to become the largest independent provider of multidisciplinary healthcare services in the Okanagan with 4 locations and more than 40 providers! As the Okanagan’s leader in the delivery of private primary care and allied healthcare services, we’re changing healthcare for the better by providing convenient, high-quality care while also enhancing the patient experience and improving health outcomes. We believe there is a better path to healing and healthcare maintenance, and we’re working on it—one patient at a time. Join the dedicated team at Evolve Allied Health, and begin your rewarding career today.
Summary of Position
Reporting to the operations manager, the clinic manager oversees day-to-day activities at the clinic level. Collaborating with the clinic medical leads, the clinic manager is an integral part in ensuring the organization delivers high quality and innovative programs and supports the organization to improve health outcomes and patient experiences in an integrated health care system.
Key Responsibilities
Key aspects of the position may include, BUT are not limited to:
Clinic Operations:
• Works closely with the medical leads and physician representatives to establish and monitor quality measures within clinical practice
• Ensures clinic and staff are compliant with organization policies and College of Physician and Surgeons Standards of Practice
• Ensures highest possible engagement and reliability of Electronic Medical Records (EMR)
• Manages supply purchase and inventory
• Coordinates and oversees maintenance of site and equipment
• Responsible for accurate and appropriate financial management in adherence to the allocated budget
• Ensures team members are apprised of upcoming work changes and updates in a timely manner through team meetings, emails, and other appropriate communication channels
• Provides staff with the training required to support physicians in delivery of patient care, effectively utilizing the Electronic Medical Record (EMR)
• Addresses patient and physician feedback and concerns
• Provides on-call support for urgent clinic operations; after-hours may be required
• Submits all clinic invoices to accounting department
Measurement and Optimization:
• Measures, documents and tracks relevant metrics such as clinic utilization
• Leads the development, coordination, implementation and evaluation of quality improvement initiatives to support innovative patient care
• Engages clinic physicians and staff in developing clinic efficiencies and protocols that will optimize the patient medical home
• Implements strategies to improve high quality patient care
Program and Organizational leadership
• Participates in business, vision, and strategic planning, ensuring alignment with the organization’s aims to improve health outcomes and patient experience
• Establishes action plans to support achievement of strategic priorities, including objectives and measures
• Leads the development, coordination, implementation and evaluation of innovative programs and services, in close collaboration with the medical leads
• Responsible for high quality program service delivery through monitoring, evaluation measures and quality improvement initiatives
• Promotes new program service delivery successes, learnings, and opportunities with internal and external partners
• Supports the development, coordination and implementation of programs and services integrated within the clinic in close collaboration with operations manager
• Liaises with academic institutions to coordinate practicum student placements, serves as preceptor, and conducts student evaluation.
Human Resource Management
• Plans, maintains and anticipates staffing demands to meet clinic workload requirements
• Conducts recruitment, payroll, orientation, scheduling, privacy, workplace health and safety, performance management and staff development
• Facilitates a standardized orientation process for new employees including confirmation of hours of work, review of role responsibilities, review of procedures for illness and late arrivals, etc.
• Takes a proactive approach to succession planning by identifying key team members and accelerating the development of this talent through selective job experiences and other activities
• Contributes to maintaining a strong health, safety, and wellness culture by ensuring employees have the appropriate equipment and protective devices and ensuring that health and safety policies and processes are adhered to.
• Responsible for implementing performance management processes for all team members through annual reviews and ongoing performance discussions
• Recognizes employees for their contributions in a timely manner and cultivate employee engagement.
• Plans and organizes meetings and education development for clinic support staff
Physician support:
• Supporting clinic physician recruitment, contracting, onboarding, training, scheduling, financials and day to day clinic operations
• Ensuring clinic physicians are working in compliance to contractual agreements
• Provides onsite support and training to physicians delivering patient care in relation to the EMR
Knowledge, Skills & Abilities
• A strong, diverse background in healthcare and a clear understanding of the complexities of managing the clinic operations
• Self-motivated individual who is able to work independently with critical thinking, organizational and time management skills supported by a strong work ethic
• Demonstrates a professional attitude with enthusiasm for patient care initiatives while creating a positive and constructive work culture
• Ability to foster a culture of accountability and professional growth
• Proven ability to collaborate with individuals of various levels of experience and diverse professional backgrounds
• Ability to work well in diverse team settings and provide support and motivation to live the organization Values
• Ability to set priorities quickly and efficiently
• Effectively demonstrates strong conflict management skills, empathy and trustworthiness
• Strong understanding in human resource management practices
• Strong attention to detail with effective problem-solving skills
• Understand, support and implement clinic quality improvement programs
• Ability to be flexible, adaptable and to thrive in a fast-paced, dynamic and evolving environment
• Ability to work well under pressure with multiple and changing priorities
• Experience in project and change management
• Ability to assimilate information and communicate in a clear manner
• Intermediate expertise with multiple Microsoft Office applications and MedAccess EMR
Qualifications
• Successful completion of MOA certificate/diploma with a minimum of 5 years of leadership and management experience in health care
• Strong business acumen with understanding of financial management, human capital management, and materials management
• Experience in primary care with knowledge of PCN objectives will be considered an asset
• Combination of experience and education will be considered
As a member of our management team, you will be working alongside our amazing team of medical office assistants, nurses and physicians in providing the best patient experience possible. We offer competitive, experience-based pay and a flexible, fun work environment with opportunity for growth.
